Appointuit Pty Ltd ACN 153 559 016, an Australian company (Appointuit) is the owner and operator of the Application and Website and provides access to end users on the terms and conditions contained in this document and should be understood in conjunction with our end user terms and conditions agreement.
At Appointuit, we take privacy seriously and we comply with our legal obligations regarding privacy as set out in the Australian Privacy Principles (APP) and Privacy Amendment (Enhancing Privacy Protection) Act 2012.
Appointuit collects a variety of personal demographic information from our users at various points on our website or via our App. We do not collect health or sensitive information about you. This privacy statement outlines how we treat personal information specifically related to the use of the Appointuit mobile and web based service. Questions or concerns regarding this statement should be directed to our Appointuit Customer Strategy and Support Manager via our customer support email firstname.lastname@example.org
By 'opting in' to use our product you are consenting to the collection of this information for the purpose of being linked with your medical practice. We will not intentionally use this information in ways different to what is disclosed in this statement.
We take reasonable steps to ensure this information is kept up to date. Patients and health practitioners are able to update relevant information themselves. We encourage users to ensure their personal information is correct and current at the time of use. Patients can update contact information anytime on the App by going to your “profile” found on the bottom of the screen. Practices can update their information at anytime via the practice control panel.
What information do we collect?
Patient details: The use of our system is completely voluntary. In order to use our system to book an appointment with a medical practice, a patient / user must first complete the registration form. This allows us to collect enough information to correctly verify your identify and match you with the details stored in your health providers practice management software (PMS). The information we may collect from you is your name, email address, date of birth, address, mobile phone number and if available, your Medicare number.
The information we collect is such that we can correctly identify you and (if opted in) family members in the system for the purposes of making an appointment and to provide the necessary support if required. We do not collect any sensitive, financial or health information about you.
We also gather general anonymised information about the how our product is being used such as service type, time of appointment, frequency, location via GPS (if appointment is made by phone) and device used to make appointment (e.g. PC or mobile).
Medical Practices: This information collected at the time of registration is used to contact the enquirer about the services on our site for which they have expressed interest, and if they proceed to become a customer, preferred payment details and contact details for the person responsible are collected to enable the agreed business transactions and support to occur. Occasionally we will send you news about our products and services in order to advise you of changes or tips for better use. You can opt out of the receipt of these at anytime.
Support: When making a support call or email, some customers may leave contact information and a message. Only the team at Appointuit sees this content in order to deliver the support requested. Once the issue has been addressed, this support ticket is closed and information archived.
How do we use this information?
We will use the information you provide:
- to provide you with the services, products or information you have requested from our website or App;
- to create an account for you if you have registered with us;
- for administration and support purposes;
- to inform you of updates to the software;
- to evaluate and improve our service to you;
- to contact you when required;
- to compile anonymous statistical demographic information on the use of our system
We do not send unsolicited e-mail messages, however the health provider that you have selected may use the email address to contact you about pro-active health information and messages in relation to their services.
Unsubscribe to contact:
You can unsubscribe at any time from receiving e-mail messages by clicking on the unsubscribe link in the e-mail message.
To unsubscribe from receiving SMS messages from your health provider, you should contact the health provider directly and ask to be removed from receiving SMS in their practice management software.
You can delete the App at anytime from your mobile device.
How do we protect personal information?
If you are a patient making a booking, your information is not shared with anyone except the health provider you have selected and are making an appointment with. They may update or add to their stored patient details at the time of booking. The purpose of providing this information to the health provider is to enable them to match you up with their details in their system. However please note, we have no control over how the health providers will use, store or disclose this information.
Our web site may at times contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by the Appointuit web site or App.
Surveys / user feedback
We may from time-to-time, request information from users via surveys. Participation in these surveys is completely voluntary and you have a choice whether or not to disclose this information. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our products and services.
Emails / SMS
Site and Service Updates
As Required By Law
We are required to disclose information about you when requested to do so by federal, state or local law. If you are involved in a lawsuit or a dispute, we may disclose information about you in response to a court or administrative order. We may also disclose information about you and your Appointuit account in response to a subpoena, discovery request, or other lawful process, however efforts will be made to tell you about the request prior to disclosing. We may also release information about you to authorised federal officials for intelligence, counterintelligence, and other national security activities. You may be liable for any costs incurred by Appointuit in providing this information, in addition to any other reasonable expenses incurred in the carrying out of such requests.
Access to information / ability to make changes
You have the right to access your personal information and have any inaccuracies in your information corrected. If you wish to exercise these rights, please contact us at email@example.com or via our Privacy Officer located at Appointuit, 17B Cribb Street, Milton QLD 4064.