Appointuit support centre

Have a question? We have the answers to help you.

How do I cancel / reschedule an appointment on the app?

Follow

Patients can book their appointments online, so it makes sense that you should also be able to cancel them online too. 

Appointuit allows you to see ALL of your appointments, even if you did not book it online.

It is common courtesy to cancel any appointments you have if you cannot attend them. Appointments at most practices are at a premium, so failure to cancel not only inconveniences the practice and the Doctor, it also means that someone who may have really needed an appointment that day misses out.

**Please note, different practices have different cancellation rules. You may find you cannot cancel the appointment online because it is outside the cancellation online time allowed by that practice. In that case you will need to PHONE the practice cancel.

Please note that in may practices non attendance fees apply, so make sure you cancel your appointment as soon as possible to avoid fees.

You may also be banned from attending a practice if you book and fail to attend.

To cancel on the app:

  1. Open the app and log in if required
  2. on the bottom of the screen you will see a number of black tabs.
  3. Select the tab "Bookings", your bookings will show
  4. Select the appointment you wish to cancel
  5. A black tab will drop down
  6. The L) tab is 'cancel'
  7. The cancellation will be confirmed and you can make another appointment if desired.

Related article: How do I cancel / reschedule an appointment on the desktop?

https://appointuit.zendesk.com/hc/en-us/articles/207062587

 

 

Have more questions? Submit a request

Comments

Powered by Zendesk